Virtual Operations Centre Monday 21 September 202604:27:35LIVE
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Operator handbook

Game user guide

Everything you need to plan services, manage trains, protect passengers and build a successful railway company.

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What do you want to learn?

Search features, decisions, statuses and common problems across 21 detailed guides.

01
New operator

Getting started

Create your operator, open a viable first route and understand the core management loop.

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02
Recommended routine

Daily operator playbook

A practical routine for keeping a growing company profitable, reliable and ready to expand.

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03
Popular tips

Profitability tips

Avoid the most common economic mistakes and make each pound support the timetable.

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Complete guide library

21 articles across 7 categories

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Foundations

Getting started

Create your operator, open a viable first route and understand the core management loop.

6 min · 3 sectionsOpen
Foundations

Dashboard and real-time clock

Read the operator overview, understand real-time operation and prioritise management alerts.

5 min · 4 sectionsOpen
Operations

Planning and managing routes

Choose stations, calling points, fares and infrastructure that form a workable route.

8 min · 4 sectionsOpen
Operations

Timetables and daily services

Set frequency and operating hours, calculate fleet needs and interpret individual workings.

7 min · 5 sectionsOpen
Fleet

Fleet allocation and train states

Allocate persistent trainsets, preserve spares and understand what every unit is doing.

7 min · 4 sectionsOpen
Fleet

Engineering and maintenance

Use mileage limits, workshop bookings and spare planning to prevent failures.

7 min · 4 sectionsOpen
Fleet

Procurement, leases and upgrades

Compare new, leased and second-hand stock and improve trains for a specific operating role.

8 min · 4 sectionsOpen
Passengers

Passenger experience and demand

Understand the five satisfaction measures and how sustained performance changes route demand.

7 min · 4 sectionsOpen
Commercial

Contracts and service obligations

Take stable public-service support without allowing performance penalties to overwhelm it.

7 min · 4 sectionsOpen
Operations

Disruptions and operational response

Respond to route, station and network incidents while balancing revenue, recovery and obligations.

8 min · 4 sectionsOpen
Operations

Interchange, depots and congestion

Build a connected network without allowing positioning costs or busy stations to erase the benefit.

7 min · 4 sectionsOpen
Passengers

Demand research and route selection

Use real origin-destination demand, fares and connections to choose routes that have a market before committing fleet.

7 min · 4 sectionsOpen
Operations

Stations and passenger facilities

Improve the stations in your network with facilities that strengthen demand, revenue, satisfaction, reliability and safety.

7 min · 4 sectionsOpen
Commercial

Finance and profitability

Read route economics correctly, control recurring costs and preserve enough cash to operate.

8 min · 4 sectionsOpen
Commercial

Government grants and offline earnings

Understand the daily operating grant, how it accrues in real time and how offline activity is reported when you return.

5 min · 4 sectionsOpen
Commercial

Operating strategy and progression

Choose an operating stance, meet daily standards and grow the route allowance.

6 min · 4 sectionsOpen
Foundations

Offline operations and returning to the game

Know what continues while you are away, what is settled on return and how to read the Welcome back report.

4 min · 3 sectionsOpen
Reference

Service and train status reference

Decode every timetable status and the most important live train states.

5 min · 3 sectionsOpen
Tips

Daily operator playbook

A practical routine for keeping a growing company profitable, reliable and ready to expand.

5 min · 4 sectionsOpen
Tips

Profitability tips

Avoid the most common economic mistakes and make each pound support the timetable.

6 min · 4 sectionsOpen
Reference

Frequently asked questions

Quick answers to common questions about time, revenue, cancellations, fleet and progress.

6 min · 8 sectionsOpen