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Contact the trainslive.uk team

Questions, concerns, feedback - send it all through this form and we'll get back to you as soon as we can!

By submitting this form you agree to our Terms and Conditions and our Privacy Policy

What can you contact us about?

Here's a list of things you can and cannot discuss with us:

  • Bug reports - we'll get it sorted
  • Feature requests - want to see something added to the site? Let us know!
  • Account issues - do not submit sensitive information here
  • Delays or cancellations - we do not run train services
  • Lost Property - your train operator is the best point of contact for this
  • Something that happened on your train - please report this to BTP

What happens when you contact us?

We aim to make it as easy as possible for you to get in touch. We read all messages and aim to reply within seven days where a response is necessary.

Here's what happens when you contact us:

  1. 1

    You contact us

    You send us a message via the form above. You'll receive a reference number - please keep this safe!

  2. 2

    Message is reviewed

    Our team will read your message and forward it to the relevant person

  3. 3

    We reply to you

    The team member will get back to you as soon as they can, so please check your inbox regularly!