Advance Single (Standard Premium)

Changes to time or date of travel must be arranged before departure of the first reserved train printed on the Ticket, after which the Ticket has no value and a new one must be purchased. Customers will need to present the Ticket(s) and reservation(s) when they request a change.

Changes to Tickets cannot be made on-board the train. If customers board a train without a Ticket and reservation for that service, a new Ticket must be purchased.

The origin, destination and Train Company or route shown on the ticket(s) must remain the same.

The difference between the price paid and cost of the next suitable fare for the journey is payable, plus a £10 administration fee per person, per single Ticket for each change to a journey. If customers change to a train on which a cheaper fare is available, the difference will not be refunded.

Please note: Where an Advance ticket has been purchased online and the ticket has either been self-printed at home or downloaded to a mobile device this may alter the rules for changing the ticket. The relevant conditions will be made clear when the ticket is bought.

Change of Journey/Excess Fare paid

Where an excess fare has been paid up to the price of a walk-up ticket, the excess fare paid varies the terms under which the passenger can travel, but it does not alter the refund terms of the original Advance ticket. If the passenger subsequently asks for a refund on the combination of Advance ticket, Excess Fare paid and any administration fees paid, the Advance ticket and change of journey fee remain non-refundable and a refund is only payable on the difference in fare paid. This may be subject to a refund fee of no more than £10.