Money Back Guarantee with Govia Thameslink Railway

When you buy paper tickets with us online, you can get a full refund on most types of tickets if you decide not to travel as long as you select the 'collect from station' option.

The Money Back Guarantee covers all Anytime, Anytime Day, Off-Peak, Off-Peak Day and Super Off-Peak Day paper tickets, which means that if you can't travel you can get your money back.

• More information is available on the Gatwick Express website at https://www.gatwickexpress.com/tickets/buy-tickets/money-back-guarantee.
• More information is available on the Great Northern website at https://www.greatnorthernrail.com/tickets/buy-tickets/money-back-guarantee
• More information is available on the Southern website at https://www.southernrailway.com/tickets/buy-tickets/money-back-guarantee
• More information is available on the Thameslink website at https://www.thameslinkrailway.com/tickets/buy-tickets/money-back-guarantee​​​​​

The money back guarantee does not apply to any tickets purchased as eTickets or on The Key Smartcard.