Terms of Service

Terms and Conditions of Use

1.1 Introduction & General Terms

These terms and conditions apply between you, the User of this website (including any subdomains, unless expressly excluded), and TrainsLive (“we”, “us”, “our”, “the Website”, “trainslive.uk”). Please read these terms carefully as they affect your legal rights. By using the Website, you agree to comply with and be bound by these terms. If you do not agree, you must stop using the Website immediately and delete any information you obtained from it.

You may not transfer your rights under these terms to any other person. We may transfer our rights under these terms where we reasonably believe your rights will not be affected.

We may vary these terms from time to time, with revised terms taking effect on publication. You should check the Website regularly to ensure you are familiar with the current version.

These terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between us regarding your use of the Website, superseding all prior discussions, arrangements or agreements.

The Contracts (Rights of Third Parties) Act 1999 shall not apply, and no third party will have any right to enforce any provision of these terms.

If any provision is found invalid, illegal or unenforceable, that provision will be deemed deleted, and the remaining provisions will remain in full force and effect.

No delay, act or omission by us in exercising any right or remedy shall operate as a waiver of that right or remedy.

These terms are governed by and interpreted in accordance with the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute (including non-contractual disputes or claims).

You must be at least 16 years old to create an account or submit content to the Website.

1.2 Acceptable use

You may, for your own personal and non-commercial use only, retrieve, display and view content from the Website on a computer or other device.

1.3 Prohibited use

You must not:

reproduce, modify, copy, distribute or otherwise exploit content from the Website for commercial purposes without our written consent;
access the Website in any way that causes, or may cause, damage to it, or interferes with another person’s use or enjoyment of the Website;
use the Website in any manner that is unlawful, harmful, abusive, harassing, defamatory, obscene, threatening, invasive of privacy, or otherwise objectionable;
upload or transmit viruses, malware, or other harmful code;
attempt to gain unauthorised access to any part of the Website, accounts, servers, or systems;
use automated tools such as bots, scrapers, or crawlers without our prior written consent;
infringe the intellectual property rights of us or any third party;
impersonate any person or misrepresent your affiliation with any person or organisation.

1.4 Accuracy of content

While we take reasonable steps to ensure information on the Website is accurate, content may at times be incomplete, outdated or incorrect. This applies to all information including timetables, disruption data, and user-generated reports.

To the fullest extent permitted by law, we give no warranty as to the accuracy, completeness or reliability of the Website or its content, and we exclude all liability for any loss, damage, injury or inconvenience arising from reliance on information provided on the Website.

You should always verify travel information independently with the relevant transport operator before making decisions.

1.5 User accounts

The Website allows you to create a personal account to access features such as saved stations.

You must ensure that all details you provide are accurate and kept up to date.
Only one account is permitted per person. We may suspend or remove accounts where we reasonably believe a user has created or is using multiple accounts.
You must create a secure password and keep your login credentials confidential. You remain responsible for all activity on your account, whether authorised by you or not.
You must notify us immediately if you suspect your account has been compromised.
We may suspend or terminate your account at any time, without notice, if you breach these terms, if required by law, or where necessary to protect the Website or its users.
Your personal information will be handled in accordance with our Privacy Policy.

1.6 Community Features

The Website may provide interactive features such as the Community Reports System (“CRS”), enabling users to create, view and interact with reports about issues on the rail network (e.g. disruption, crowding, or safety concerns).

The CRS and other community features are for general information and community engagement only. They are not a substitute for contacting emergency services, railway staff, transport operators or other relevant authorities. If you require urgent assistance, you must contact the appropriate service directly.

We do not verify or endorse user reports. Although moderation and filters may be applied, we make no guarantee as to the accuracy, completeness or reliability of information submitted through the CRS.

You must not use community features to:

submit false, misleading, defamatory, harmful, abusive, threatening, obscene, or otherwise unlawful or inappropriate content;
impersonate any person or misrepresent your affiliation;
interfere with or disrupt the CRS;
share information that could endanger the safety of others.

You remain solely responsible for any content you submit or interact with. You should exercise caution and independent judgment before relying on, acting upon, or sharing information from community features.

To the maximum extent permitted by law, we exclude all liability for any loss, damage, injury or harm arising from your use of, reliance on, or participation in the CRS or other community features.

By submitting content to the CRS, you grant us a worldwide, non-exclusive, royalty-free licence to use, display, reproduce and distribute that content for the purposes of operating the Website.

We reserve the right to remove, edit or refuse to display any report or content, and to suspend or terminate access to community features at our discretion.

Privacy Policy

2.1 Introduction

This Privacy Policy applies between you, the User of this website (including any subdomains, unless expressly excluded), and TrainsLive (“we”, “us”, “our”, “the Website”, “trainslive.uk”). It explains how we collect, use, store and protect your personal data in connection with your use of the Website. This Policy should be read together with our Terms and Conditions and our Cookies Policy.

2.2 Definitions

Data: collectively all personal information you submit to TrainsLive, and any information we collect about you when you use the Website. This definition incorporates, where applicable, the definitions provided in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Cookies: a small text file placed on your device by this Website when you use certain features or visit certain pages.
Data Protection Laws: all applicable laws relating to the processing of personal data, including the UK GDPR, the Data Protection Act 2018, and any other applicable regulations.
User or You: any third party that accesses the Website.

2.3 Scope of this policy

This Privacy Policy applies only to the actions of TrainsLive and Users with respect to this Website. It does not extend to any external websites that can be accessed via this Website, including (but not limited to) links to social media sites. We are not responsible for the content or practices of third-party websites.

2.4 Data collected

When you visit the Website: IP address, browser type, operating system, date and time of visit, and usage patterns (e.g. how you interact with the site).
If you create an account: first name, email address, login credentials, and any information you choose to add to your profile.
If you use community features (including the Community Reports System “CRS”): content you choose to submit, which may include personal data or information about others that you provide voluntarily.
Cookies: data about your browsing activity (see Cookies Policy).

2.5 How we collect data

Data provided by you (e.g. when creating an account or submitting content).
Data collected automatically when you access and use the Website.
Data collected through cookies and similar technologies.

2.6 Our use of data

We use your data for the following purposes:

To provide and manage your account.
To deliver personalised website features and improve our services.
To maintain website security and prevent abuse.
To comply with legal obligations.

We process your personal data on the following lawful bases:

Contract: where processing is necessary to provide you with services you are using or have requested (e.g. user account features).
Consent: where you have given us clear consent (e.g. for optional cookies).
Legitimate interests: for analytics, service improvement, and maintaining website security, provided your rights are not overridden.
Legal obligation: where processing is necessary for compliance with applicable law.

2.7 Sharing your data

We do not sell, trade or share your personal data with third parties, unless required to do so by law.

2.8 International transfers

Under no circumstances will your personal data be transferred to any party outside of the United Kingdom, unless directed by law enforcement or other government bodies.

2.9 Data retention

We retain personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by law. For example:

Account data is retained while your account is active, unless required longer for legal reasons.
Report submissions via CRS may remain visible to other users unless removed, but we may retain archived copies for moderation or legal purposes.

Even if we delete your data, it may remain in secure backup or archival copies for legal, tax or regulatory purposes.

2.10 Your rights

Under Data Protection Laws, you have the following rights:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to request correction of inaccurate or incomplete data.
Right to erasure – to request deletion of your data where there is no lawful basis for us to keep it.
Right to restrict processing – to request that we stop processing your data in certain circumstances.
Right to object – to object to processing based on our legitimate interests.
Right to data portability – to request that your data is transferred to you or another provider in a structured, commonly used and machine-readable format.
Right to lodge a complaint – to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection.

If you wish to exercise any of these rights, please contact us at: [email protected].

2.11 Cookies

This Website uses cookies to improve your experience and to enable certain features. We use the following types of cookies:

Strictly necessary cookies – required for the Website to function (e.g. login, security).
Analytics cookies – help us understand how users interact with the Website.
Preference cookies – remember your settings and choices.

Where cookies are not strictly necessary, we will request your consent before placing them. You can withdraw your consent at any time through your browser settings or our consent management system.

Cookie Policy

3.1 Introduction

This Cookie Policy explains how TrainsLive (“we”, “us”, “our”, “the Website”) uses cookies and similar technologies on this Website. It should be read together with our Privacy Policy.

3.2 What Are Cookies?

Cookies are small text files placed on your device when you visit certain pages of a website or use certain features. They allow a website to recognise your device and store some information about your preferences or actions.

3.3 Cookies We Use

We only place cookies that are strictly necessary for the operation of this Website. These include:

Session cookies – temporary cookies that allow you to navigate the Website and use its features, such as login functionality. They are deleted when you close your browser.
Persistent cookies – cookies that remain on your device for a set period to remember your preferences (e.g. keeping you logged in).
Security cookies – used to protect user accounts and prevent fraudulent use of login credentials.

No advertising or tracking cookies are used by TrainsLive.

3.4 Legal Basis for Use

Under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR), we may place strictly necessary cookies without requiring your prior consent. These cookies are essential to provide you with the services you request (such as account login and security features).

3.5 Your Choices

Most web browsers allow you to control or disable cookies through their settings. You can delete cookies already stored on your device at any time. However, please note that if you block or delete essential cookies, the Website may not function properly.

3.6 Physical Cookies

We do not use physical, edible cookies on this website. If you are looking for such cookies, we suggest you try your local bakery. TrainsLive does not accept liability for any injury or damage caused by you attempting to eat your device.

3.7 Further Information

For more details on how we handle personal data collected through cookies, please see our Privacy Policy above. If you have questions about this Cookie Policy, please contact us at: [email protected].

Includes Terms and Conditions, Privacy Policy and Cookie Policy.