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Terms of Service

Includes Terms and Conditions, Privacy Policy and Cookie Policy.

Terms and Conditions

1.1: Introduction & General Terms

These terms and conditions apply between you, the User of the website, including any subdomains unless expressed otherwise, and TrainsLive (‘Us’, ‘the Website’, ‘trainslive.uk’) Please read these terms carefully as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree, you must stop using the website immediately and delete any information you obtained from it. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

1.2: Acceptable Use

All content found on the Website is property of TrainsLive and/or its data sources unless mentioned otherwise. You may, for your own personal use only, retrieve and view the content on a computer screen.

1.3: Prohibited Use

Under no circumstances are you permitted to reproduce, modify, copy or distribute the content for commercial use, financial gain or any other purpose. You must not make, transmit or store any copies of any content, in any form, without written consent from the owner. You must not access the Website in any way which causes, or may cause, damage to the site or interferes with any other person’s use or enjoyment of the Website, or in any way which is harmful, unlawful or illegal, harassing, threatening, or otherwise objectional or in breach of any applicable law, regulation or governmental order.

1.4: Accuracy of Content

At times, the information/content found on the Website may be incorrect. To the maximum extent permitted by law, we give no warranty that the website will be free from defects or faults.

1.5: User Accounts

The Website contains a user account feature whereby users can create an account to gain access to personalised features such as saving frequently-used stations. You must ensure that the details you provide upon creation of an account, or at any time, are correct and complete. You must inform us of any changes to any information you provide. We may permanently remove your account for any reasonable purpose or if you are found to breach these terms and conditions. Only one user account is permitted per person. If we detect that an individual is actively using more than one account, we reserve the right to suspend all of the accounts that we believe the user has created or is using. You must create a password which you reasonably believe is secure. You must not share your account credentials with any other party. We do not take any responsibility for compromised accounts as a result of an insecure password. You must inform us immediately if you believe your account has been compromised. If any damage to the Website occurs as a result of your account being compromised, you may be held liable for the damage and action will be taken if deemed necessary.

Privacy Policy

2.1: Introduction

This privacy policy applies between you, the User of the website (including any subdomains unless expressed otherwise), and TrainsLive (we, us, trainslive.uk, the website). This privacy policy applies to the use of all data collected by us or provided by you in relation to your use of the website. This policy should be read alongside, and in addition to, our Terms and Conditions and our Cookie Policy

2.2: Definitions

  • Data: collectively all information you submit to TrainsLive. This definitions incorporates, where applicable, the definitions provided in the Data Protection Laws.
  • Cookies: a small text file placed on your computer by this Website
  • Data Protection Laws: any applicable law relating to the processing of personal data, including, but not limited to, the GDPR, and any national implementing and supplementary laws, regulations, and secondary legislation
  • User or You: any third party that accesses the website

2.3: Scope of this policy

This privacy policy applies only to the actions of TrainsLive and Users with respect to this website. It does not extend to any websites that can be accessed from this website, such as links to social media websites.

2.4: Data collected

Each time you access the Website, we collect your IP address and details of your Operating System. If you create an account (see 1.5), we also collect your first name and email address.

2.5: Automatic collection of data

To the extent that you access the website, your data is collected automatically. For example, we automatically collect some information about your visit to the website. This information helps us to make improvements to the website content and navigation, and includes your IP address, the date and time of your visit, and the way you use and interact with the site.

2.6: Our use of data

Any or all of the data types above may be used by us from time to time for product improvement and user personalisation. Otherwise, your data is used only for internal record keeping and to provide account functionality where relevant. Under no circumstances will we provide user data to any third party, unless required to do so by law.

2.7: How long we keep your data

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data is deleted. Even if we delete your data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

2.8: Your rights

You may request a copy of your data at any time and we will provide it upon verification of your identity. You may also request that your data be deleted at any time. If you believe that the data we hold is incorrect, you may request that it be corrected. You may also request that we stop processing your data at any time. If you wish to exercise any of these rights, please contact us at [email protected]

Cookie Policy

3.1: Cookies we use

This website places essential cookies only on your device. These cookies are required for the operation of the website. All cookies used by trainslive.uk are in accordance with current UK and EU cookie laws.

3.2: Your consent

Your consent to the use of cookies is assumed when you access the website. If you do not consent, you must leave the website and clear your cookies. For support on clearing cookies, consult your browser's help documentation.