If customers are not travelling by train but wish to access the station platform - for example where there are ticket barriers in operation and they wish to assist someone onto the train or if they are a railway enthusiast - they may need to buy a Platform Ticket, depending on the discretion of staff.
Not all train companies still issue Platform Tickets but where they are still sold they cost ten pence (10p) and can only be purchased from the station ticket office. There is no charge to assist a disabled passenger to a train.
At other stations without barriers, unstaffed stations or at stations managed by certain train companies a Platform Ticket may not be required and customers are advised to check with the ticket office, where possible, before entering the platform. Each train company will advise their retail staff of their policy on Platform Tickets.
Valid any day.
Valid for one hour from time of issue or until otherwise specified by the issuer.
Not applicable.
Available to purchase at any time, where these are still issued.
None.
Not applicable.
Not refundable.
Train company ticket offices, where they are still issued.
Version 3.9.0 includes enhanced disruption tracking for Underground lines. You can now see estimated platform wait times and journey times for each line, where available.
Version 3.8.0 introduces several new features and improvements: